SCHEDULE 1
ANNEX I
A. LIST OF PARTIES
Data exporter(s):
Name : Customer (As set forth in the relevant Order Form.)
Address: As set forth in the relevant Order Form.
Contact person’s name, position, and contact details: As set forth in the relevant Order Form. As set forth in the relevant
Activities relevant to the data transferred under these Clauses: Recipient of the Services provided by Talkalytics in accordance with the Agreement.
Signature and date: Signature and date are set out in the Agreement.
Role Controller/ Processor): Controller
Data importer(s):
Name: Ninety Play Inc.
Address: 251 Little Falls Drive, Wilmington, New Castle County, Delaware, 19808
Contact person’s name, position, and contact details: Verena, DPO, verena@talkalytics.com
Activities relevant to the data transferred under these Clauses: Provision of the Services to the Customer in accordance with the Agreement.
Signature and date: Signature and date are set out in the Agreement.
Role (controller/processor): Processor.
B. DESCRIPTION OF TRANSFER
Categories of data subjects whose personal data is transferred
Customer’s authorized users of the Services.
Categories of personal data transferred
Name, Address, Date of Birth, Age, Education, Email, Gender, Image, Job, Language, Phone, Related person, Related URL, User ID, Username.
Sensitive data transferred (if applicable) and applied restrictions or safeguards that fully take into consideration the nature of the data and the risks involved, such as for instance strict purpose limitation, access restrictions (including access only for staff having followed specialized training), keeping a record of access to the data, restrictions for onward transfers or additional security measures.
No sensitive data collected.
The frequency of the transfer (e.g., whether the data is transferred on a one-off or continuous basis).
Continuous basis
Nature of the processing
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Purpose(s) of the data transfer and further processing
The purpose of the transfer is to facilitate the performance of the Services more fully described in the Agreement and accompanying order forms.
The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period
The period for which the Customer Personal Data will be retained is more fully described in the Agreement, Addendum, and accompanying order forms.
For transfers to (sub-) processors, also specify subject matter, nature, and duration of the processing
The subject matter, nature, and duration of the Processing more fully described in the Agreement, Addendum, and accompanying order forms.
ANNEX II
TECHNICAL AND ORGANISATIONAL MEASURES INCLUDING TECHNICAL AND ORGANISATIONAL MEASURES TO ENSURE THE SECURITY OF THE DATA
Description of the technical and organisational security measures implemented by Talkalytics as the data processor/data importer to ensure an appropriate level of security, taking into account the nature, scope, context, and purpose of the processing, and the risks for the rights and freedoms of natural persons.
Security
Security Management System.
Organization. Talkalytics designates qualified security personnel whose responsibilities include development, implementation, and ongoing maintenance of the Information Security Program.
Policies. Management reviews and supports all security related policies to ensure the security, availability, integrity and confidentiality of Customer Personal Data. These policies are updated at least once annually.
Assessments. Talkalytics engages a reputable independent third-party to perform risk assessments of all systems containing Customer Personal Data at least once annually.
Risk Treatment. Talkalytics maintains a formal and effective risk treatment program that includes penetration testing, vulnerability management and patch management to identify and protect against potential threats to the security, integrity or confidentiality of Customer Personal Data.
Vendor Management. Talkalytics maintains an effective vendor management program
Incident Management. Talkalytics reviews security incidents regularly, including effective determination of root cause and corrective action.
Standards. Talkalytics operates an information security management system that complies with the requirements of ISO/IEC 27001:2022 standard.
Personnel Security.
Talkalytics personnel are required to conduct themselves in a manner consistent with the company’s guidelines regarding confidentiality, business ethics, appropriate usage, and professional standards. Talkalytics conducts reasonably appropriate background checks on any employees who will have access to client data under this Agreement, including in relation to employment history and criminal records, to the extent legally permissible and in accordance with applicable local labour law, customary practice and statutory regulations.
Personnel are required to execute a confidentiality agreement in writing at the time of hire and to protect Customer Personal Data at all times. Personnel must acknowledge receipt of, and compliance with, Talkalytics’ confidentiality, privacy and security policies. Personnel are provided with privacy and security training on how to implement and comply with the Information Security Program. Personnel handling Customer Personal Data are required to complete additional requirements appropriate to their role (e.g., certifications). Talkalytics’ personnel will not process Customer Personal Data without authorization.
Access Controls
Access Management. Talkalytics maintains a formal access management process for the request, review, approval and provisioning of all personnel with access to Customer Personal Data to limit access to Customer Personal Data and systems storing, accessing or transmitting Customer Personal Data to properly authorized persons having a need for such access. Access reviews are conducted periodically to ensure that only those personnel with access to Customer Personal Data still require it.
Infrastructure Security Personnel. Talkalytics has, and maintains, a security policy for its personnel, and requires security training as part of the training package for its personnel. Talkalytics’ infrastructure security personnel are responsible for the ongoing monitoring of Talkalytics’ security infrastructure, the review of the Services, and for responding to security incidents.
Access Control and Privilege Management. Talkalytics’ and Customer’s administrators and end users must authenticate themselves via a Multi-Factor authentication system or via a single sign on system in order to use the Services
Internal Data Access Processes and Policies – Access Policy. Talkalytics internal data access processes and policies are designed to protect against unauthorized access, use, disclosure, alteration or destruction of Customer Personal Data. Talkalytics designs its systems to only allow authorized persons to access data they are authorized to access based on principles of “least privileged” and “need to know”, and to prevent others who should not have access from obtaining access. Talkalytics requires the use of unique user IDs, strong passwords, two factor authentication and carefully monitored access lists to minimize the potential for unauthorized account use. The granting or modification of access rights is based on: the authorized personnel’s job responsibilities; job duty requirements necessary to perform authorized tasks; a need to know basis; and must be in accordance with Talkalytics’ internal data access policies and training. Approvals are managed by workflow tools that maintain audit records of all changes. Access to systems is logged to create an audit trail for accountability. Where passwords are employed for authentication (e.g., login to workstations), password policies follow industry standard practices. These standards include password complexity, password expiry, password lockout, restrictions on password reuse and re-prompt for password after a period of inactivity
Data Center and Network Security
Data Centers.Infrastructure. Talkalytics has AWS as its data center.
Resiliency. Multi Availability Zones are enabled on AWS and Talkalytics conducts Backup Restoration Testing on regular basis to ensure resiliency.
Server Operating Systems. Talkalytics’ servers are customized for the application environment and the servers have been hardened for the security of the Services. Talkalytics employs a code review process to increase the security of the code used to provide the Services and enhance the security products in production environments.
Disaster Recovery. Talkalytics replicates data over multiple systems to help to protect against accidental destruction or loss. Talkalytics has designed and regularly plans and tests its disaster recovery programs.
Security Logs. Talkalytics’ systems have logging enabled to their respective system log facility in order to support the security audits, and monitor and detect actual and attempted attacks on, or intrusions into, Talkalytics’ systems.
Vulnerability Management. Talkalytics performs regular vulnerability scans on all infrastructure components of its production and development environment. Vulnerabilities are remediated on a risk basis, with Critical, High and Medium security patches for all components installed as soon as commercially possible.
Networks and Transmission.
Data Transmission. Transmissions on production environment are transmitted via Internet standard protocols.
External Attack Surface. AWS Security Group which is equivalent to virtual firewall is in place for Production environment on AWS.
Incident Response. Talkalytics maintains incident management policies and procedures, including detailed security incident escalation procedures. Talkalytics monitors a variety of communication channels for security incidents, and Talkalytics’ security personnel will react promptly to suspected or known incidents, mitigate harmful effects of such security incidents, and document such security incidents and their outcomes.
Encryption Technologies. Talkalytics makes HTTPS encryption (also referred to as SSL or TLS) available for data in transit.
Data Storage, Isolation, Authentication, and Destruction Talkalytics stores data in a multi-tenant environment on AWS servers. Data, the Services database and file system architecture are replicated between multiple availability zones on AWS. Talkalytics logically isolates the data of different customers. A central authentication system is used across all Services to increase uniform security of data. Talkalytics ensures secure disposal of Client Data through the use of a series of data destruction processes.
